RETURN & EXCANGE

Exchange and Return of Good Quality Goods

1. The Buyer has the right to replace the good quality Goods with similar goods within 14 days excluding the day of purchase if the Goods do not fit in shape, style, size or cannot be used for other purposes.

2. The Buyer has the right to terminate the Agreement and return the good quality Goods within 14 calendar days from the date of receipt of the Goods from a delivery service, a courier, or by mail.

3. The Buyer has the right to exchange the Goods or terminate the Agreement under the following conditions (in aggregate):

• 3.1. No more than 14 calendar days have passed from the date of receipt of the Goods.
• 3.2. The Goods have not been used (there are no signs of wear, wash, unusual smell, etc.).
• 3.3. Packaging and all labels, tags, and instructions are available in the original form and originally fixed (sewn on a branded tape, etc.).
• 3.4. An original or a copy of a payment document (cash register receipt, payment order, bank statement, printout of electronic receipt) provided to the Buyer along with the Goods are available (copy of a payment document, bank reference, payment terminal receipt, SMS message on funds withdrawal, testimonies of witnesses cannot be payment documents in the understanding of the current legislation).
• 3.5. In case of return - the Buyer has signed and submitted (together with the Goods) a certificate (statement) on the return of the Goods and funds or has filled out the return form on the appropriate section of the Website.

4. Exchange and return of the good quality Goods are possible only if all the aforementioned conditions are met.

Exchange and Return of Non-Conforming Goods

1. The Buyer has the right to exchange the non-conforming Goods or terminate the Agreement under the following conditions (in aggregate):

• 1.1. No more than 14 calendar days have passed from the date of receipt of the Goods and the warranty period has not expired.
• 1.2. Defects in the Goods have not arisen as a result of the Buyer's violation of the rules for the use or storage of the Goods (if necessary, the Seller shall carry out an examination of the Goods to confirm this condition).
• 1.3. An original or a copy of a payment document (cash register receipt, payment order, bank statement, printout of electronic receipt) provided to the Buyer along with the Goods are available (copy of a payment document, bank reference, payment terminal receipt, SMS message on funds withdrawal, testimonies of witnesses cannot be payment documents in the understanding of the current legislation).
• 1.4. In case of return - the Buyer has signed and submitted (together with the Goods) a certificate (statement) on the return of the Goods and funds or has filled out the return form on the appropriate section of the Website. The return document (certificate/application/form) must necessarily contain the specified passport data of the Buyer.

2. Exchange and return of the non-conforming Goods are possible only if all the aforementioned conditions are met.

3. The Parties have agreed that in case of non-compliance with the mandatory requirements of this procedure the Buyer is considered to have received the good quality Goods without any mechanical damage and in full completeness.

4. If at the time of exchange similar good quality goods are not available for sale, the Buyer shall have the right to either purchase any other goods in stock with the corresponding price recalculation or terminate the Agreement and be refunded the cost of the returned Goods or exchange the Goods for similar ones once the needed Goods are available for sale. The Seller shall inform the Buyer who requires the exchange of the Goods on the day such Goods are available for sale.

5. The Buyer shall have the right to send all the claims regarding improper execution of the Order to the e-mail address specified in the "Contacts" section of the Website with the mandatory sending of a written claim as well as attached photo and/or video images by mail to the address indicated on the Website.

6. In case of the Agreement termination, settlements with the Buyer shall be made based on the price of the Goods at the time of purchase.

7. Money paid for the Goods shall be returned to the Buyer no later than thirty days from the date of the Buyer`s notification of the Seller about the Agreement termination.

8. At the same time the refund deadline may be extended depending on the bank`s transactions processing.

For the exchange / return request please write us at minimalista.conceptstore@gmail.com